Product Authenticity

 

All products sold by Pools Unlimited are genuine and sourced only from reputable distributors and suppliers.We are not affiliated with, endorsed by, or authorised by any original equipment manufacturer (OEM) unless explicitly stated.All product names, brands, and trademarks are used solely for identification and descriptive purposes to assist customers.

 

Use of Trademarks

 

All trademarks, trade names, product names, and logos remain the property of their respective owners.Their use by Pools Unlimited does not imply any association, sponsorship, or approval by the trademark holder unless expressly stated

 

Pricing Policy

 

Pools Unlimited determines retail pricing independently.Products may be sold above or below the manufacturer’s Recommended Retail Price (RRP) depending on stock availability, sourcing, and market conditions.We reserve the right to adjust prices at any time without prior notice.All prices displayed are in Australian Dollars (AUD) and include GST unless otherwise specified.

 

Warranty & Support Policy

 

Unless otherwise stated, all product warranties are provided by the relevant supplier or manufacturer, and not by Pools Unlimited.Full manufacturer warranty coverage may not apply to products purchased online, second-hand, or through unauthorised retail channels.Customers are strongly advised to confirm the scope, validity, and process of any manufacturer warranty directly with the manufacturer before purchase.Pools Unlimited does not assume, extend, or represent any manufacturer’s or supplier’s warranty and cannot be held liable for any refusal, limitation, or denial of warranty by a manufacturer or supplier.

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Our Legal Obligations

 

Nothing in this policy limits or excludes any rights or remedies available to consumers under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)).Under the Australian Consumer Law:•We warrant that all goods supplied are of acceptable quality, fit for their intended purpose, and free from major defects at the time of sale.•Our obligations are strictly limited to those required under the Australian Consumer Law.•Where a product failure is determined to be a major defect, you are entitled to a replacement or refund; for minor defects, a repair or replacement within a reasonable time.

 

Warranty Claims

 

All warranty claims must be made directly to the relevant supplier or manufacturer, unless Pools Unlimited instructs otherwise in writing.Pools Unlimited is not responsible for delays, refusals, or conditions imposed by the manufacturer or supplier during the warranty process.Any assistance we provide in facilitating a warranty claim is offered as a courtesy only and does not constitute acceptance of liability or an extension of warranty by Pool Unlimited.

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Important Notice

 

By purchasing from Pools Unlimited, you acknowledge and agree that:•Manufacturer or supplier warranties are between the customer and the manufacturer/supplier.•Pools Unlimited’s role is limited to supplying products in good faith and ensuring compliance with its minimum obligations under Australian Consumer Law.•Pools Unlimited cannot be held responsible for any decision made by a supplier or manufacturer regarding a warranty claim.

 

Compliance with Australian Consumer Law

 

Pools Unlimited fully complies with the Competition and Consumer Act 2010 and Australian Consumer Law, including:•Consumer guarantees•Fair and transparent pricing•Truthful advertising•Lawful resale of goodsPools Unlimited does not engage in resale price maintenance and reserves full discretion over the resale price of all goods.